The contract problem
Why Australian MSPs and IT teams are leaving 3-year RMM contracts
Over the last few years, consolidation across legacy RMM vendors (Kaseya / Datto, ConnectWise, N-able) has left Australian IT teams dealing with three recurring problems:
- 36-month lock-ins and narrow cancellation windows. Miss a 60- or 90-day notice window and your contract rolls over for another year or three.
- Sprawling bolt-on SKUs. Endpoint monitoring is one bill, ticketing/PSA is a second bill, vulnerability scanning is a third bill, M365 posture is a fourth bill, and AI is an extra per-tech add-on.
- Black-box automation risk. Legacy scripting engines and "autonomous" AI remediation policies can push a broken change across 500 endpoints before a human sees it.
How BE Hub works differently
Four rules we built into the product
- Month-to-month in Australian dollars, plus a 30-day RMM Exit button. Every plan on /solutions/be-hub/pricing/ is month-to-month in AUD ex-GST. Inside the console sits a literal 30-day RMM Exit workflow that exports your inventory, tickets, notes and history and cleanly uninstalls the agent across your fleet.
- One rule on AI: AI can read; only a person can write. BE AI reads machine telemetry, correlates noisy alert storms into a single root-cause case, and drafts the remediation script or package update—waiting for a named technician to approve execution.
- 1-click Undo on package updates. When a technician approves a CVE or package patch, BE Hub records the exact pre-change version so you can roll back with one click if a line-of-business app misbehaves.
- One console for endpoints, hypervisors, firewalls, tickets and security posture. Monitor Windows, Linux, macOS, VMware ESXi, Proxmox/TrueNAS ZFS, OPNsense/pfSense, VyOS and Teltonika alongside built-in ticketing and Essential Eight & M365 posture checks.
Side-by-side
BE Hub vs legacy enterprise RMM suites
| Commercial or technical term | BE Hub | Legacy RMM suites (Datto / Kaseya / ConnectWise) |
|---|---|---|
| Minimum contract term | Month-to-month | Typically 12 to 36 months |
| Billing currency | $105 / technician / month AUD ex-GST, unlimited machines | Often USD or quote-only partner tiers |
| Leaving the platform | Built-in 30-day RMM Exit export & agent removal | Formal written notice windows & manual offboarding |
| Ticketing & self-growing KB | Included | Separate PSA licence required |
| Host CVE scanning & M365 posture | Included | Separate security add-on SKUs |
| Self-hosted option | Yes (Run your own hub) or AU cloud | Vendor cloud or legacy on-prem servers |
Questions from MSPs and IT managers switching RMMs
- How do we migrate off Datto RMM or ConnectWise while still under contract?
- Use our parallel migration path (/solutions/be-hub/replace/): deploy the BE Hub agent alongside your incumbent RMM on your critical machines first so your team has clean visibility, CVE checks and exit readiness well before your legacy renewal notice date arrives.
- Does BE Hub charge per endpoint like Datto RMM and ConnectWise?
- No. BE Hub Hosted is A$105 per technician per month ex-GST with unlimited enrolled machines (servers, desktops, firewalls, routers, NAS and ESXi hosts) and 500 pooled BE AI runs per seat.
- What does the 30-day RMM Exit button actually do?
- It gives you a clean export of your machine inventory, check history, tickets and knowledge-base articles and orchestrates a clean agent uninstall across your estate so you are never held hostage by your monitoring tool.
More on BE Hub BE Hub overview Plans & pricing Service desk & tickets 38-tool MCP server Disk-full forecast guide The same alert, with and without BE AI. Autonomy AI RMM Classic RMM Multi-site Windows estates that need a named person on every change. When your customers will not put the estate in a tool you cannot place. A global product. Put the hub where your policy says. From a full disk at 07:12 to a fix approved at 07:19. Most outages announce themselves weeks ahead. The primary RMM. One rule: AI cannot write. Run BE Hub beside the incumbent. Keep one. Cut the other. The AI can read. Only a person can write. Internal IT that has to control the change, not just see the estate. Security checks Reports, digest and knowledge base Integrations Atera alternative RMM pricing in AUD Essential Eight & M365 posture NinjaOne alternative (AU) CVE patching with 1-click rollback VMware ESXi & Proxmox ZFS monitoring Teltonika & OPNsense monitoring