Keep all customer conversations in one place with Team SMS. Instead of replies being lost on personal mobiles, your staff collaborate in a shared inbox where they can assign responses, track history, and ensure consistency.
Collaborative Customer Communication
By adding Elva reads every message thread, summarises intent, and flags urgent requests automatically — making your team always stays ahead.
Shared Inbox Management
Centralize all customer conversations in one collaborative workspace where your team can assign, track, and manage responses together.
Intelligent Message Routing
Elva automatically reads, summarizes, and routes messages to the right team member based on intent and urgency.
Workflow Integration
Seamlessly connect SMS conversations to your existing workflows, CRM systems, and follow-up processes.
How Team SMS Works
See how our Team SMS solution transforms customer communication from scattered personal messages into organized, collaborative workflows.
Customer Messages
Customers send SMS messages to your business number, which are automatically captured in the shared team inbox.
Elva Intelligence
Elva reads every message, summarizes intent, flags urgent requests, and routes messages to the appropriate team member.
Team Collaboration
Your team collaborates in the shared inbox, assigns responses, tracks history, and ensures consistent customer service.
Transform scattered personal messages into organized, collaborative customer communication that keeps your team ahead.
Trusted by Leading Businesses
See the measurable impact our solutions have delivered for businesses across Australia, improving customer engagement.
