Customize Every Call Experience
Transform your call handling with AI-powered intelligence that adapts to your unique business needs and workflows.
Tailored Greetings
Match your brand voice with customised call handling.
Smart Prioritisation
Escalate urgent requests or fast-track VIP customers.
Multilingual Support
Serve callers in their preferred language effortlessly.
Always Flexible
Update flows for campaigns, new products, or team changes anytime.
Every business is unique, and Elva is designed to adapt to you — not the other way around. With configurable call flows, you decide how your calls are greeted, routed, and escalated. Want to prioritise VIP customers, escalate urgent requests, or offer multilingual greetings? Elva makes it simple.
Build flows that work
with BE Elva
See how Elva adapts to your unique business requirements with flexible call flow configuration.
Customer Calls In
Customer calls your business and experiences your custom greeting and call flow designed specifically for your brand.
Elva Follows Your Flow
AI follows your configured rules for routing, escalation, and handling based on your business requirements and customer type.
Perfect Match
Caller reaches the right person or department through your custom workflow, ensuring every interaction reflects your brand identity.
This flexibility gives you the power of a bespoke phone system without the cost or complexity. Businesses can fine-tune Elva to match their brand voice and customer service approach, ensuring that every interaction reflects their identity.
Setup Time
Customization Options
Brand Consistency
As your business evolves, so can your call flows
Seasonal campaigns, new product lines, or expanded teams can all be accounted for without having to rebuild from scratch. With Elva, your communication system grows as you do.
VIP Customer Priority
Create special call flows for VIP customers with priority routing and personalized greetings.
Multilingual Support
Offer greetings and routing in multiple languages to serve diverse customer bases effectively.
Seasonal Campaigns
Quickly adjust call flows for seasonal promotions, holiday hours, or special events without system rebuilds.
Department Routing
Create team-specific call paths for sales, support, billing, and other departments with custom workflows.
Elva Scales With Your Business
From small startups to large enterprises, Elva adapts to your specific call flow requirements and grows with your business needs.
Flexible Configuration
Handles everything from simple single-line setups to complex multi-department, multi-location call routing with ease.
Brand Customization
Match your brand voice, tone, and customer service approach with fully customizable greetings and interactions.
Real-time Updates
Make changes to call flows instantly without downtime or system rebuilds, adapting to business changes as they happen.
Future-Proof Technology
Built to evolve with your business needs and integrate with new systems as your operations grow and change.