Your customers stop waiting until Monday for something your system already knows.
It answers from your systems, on every channel.
Phone, chat, email, SMS or your own app. BEAI works out who it is talking to, then reads the system your business actually runs on to answer them. Once they are verified it can act there too, within a short and deliberate list of things it is allowed to do.
Typical lookup from your ERP ERP lookup
<1s
Every request logged Logged
100%
24/7
every channel
A real answer at nine at night, on whichever channel they used, read live from the system that holds it.
Why AI, Why BEAI
Connected to your systems, on a very short leash
Pointing AI at the system that runs your business is the part that makes people hesitate, and rightly. So the limits are not policies we promise to apply. They are the shape of what it can reach at all.
The same model governs your ERP, your own internal tools, and anything else we connect. Reads come from a published list written in advance. Writes are few, and never happen for a caller who has not been verified.
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Verified before anything sensitive
A one-time code to the number or address on the account. Balances, pricing and invoices stay out of reach until the person proves who they are, and that requirement cannot be switched off.
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It never invents a query
Every lookup is written in advance and published. If a question is not on the list, the agent cannot ask it, so the whole class of improvised database queries does not exist here.
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Refused rather than guessed
Permission removed, connection unhealthy, or the tool changed since approval, and the request simply does not run. The reason is logged either way.
Not sure which part of this applies to you? Answer two questions and see the specific jobs it would take on in your industry.
Recognised for Real-World AI Impact
From national retailers to high-growth innovators, organisations trust us to answer their customers and to keep the systems underneath it running.
One agent brain behind every channel your customers use, reaching your systems under a permission model that is checked on every single request.
One reception, every channel
Phone, chat, email, SMS and your own app, all greeted the same way with the same knowledge and the same memory. One conversation can start in one place and finish in another.
Answers from your live systems
Order status, stock, delivery dates and customer pricing, read from the system that holds them rather than recited from a script that went stale last month.
Identity checked in conversation
A one-time code by SMS or email, issued and checked inside the conversation itself, whichever channel it started on, then held so nobody is asked twice.
A short list it may create
A quotation, a sales order, a credit request, each confirmed with a verified customer first. Payments, credit memos and master data are deliberately out of reach.
Work that carries on overnight
Recorded calls scored against your criteria overnight and email drafted before anyone opens the inbox, so the work carries on when nobody is watching.
Human takeover, on demand
A person can step into any live conversation with the full context, then hand it back when they are done.
What lands on the monthly report
Every recipe is built to end in a measurable business event rather than an interaction count. These are the numbers that justify the next one.
DSO down
Days cut from the collection cycle, cash pulled forward, measured week over week.
Short-shipments prevented
Orders that would have gone out incomplete, saved before the customer ever knew there was a problem.
Hours returned
The un-fillable admin job, done. Staff freed for the work you actually hired them for.
Many plays. The same engine underneath.
A recipe is one path through the framework: a chosen trigger, a chosen chain of agents, a chosen set of tools. The first one pays for the integration. The rest ride the rails it laid, at near-zero marginal cost.
Stock-Out Save
An order lands that cannot be filled. Availability checked, supplier called, customer given real options, outcome written back to Business One before anyone noticed.
Aged-Debtor Sweep
The whole ageing report worked, including the forty percent nobody has the hours for. Promises recorded, ledger updated, your team left with the disputes.
Morning Sentinel
A six a.m. run that pulls the numbers, finds what does not fit the pattern, investigates the cause, and puts a short brief on your phone before you sit down.
Connected to the systems that hold the answers
An AI reciting your FAQ is a brochure that talks. The useful version reads the system your business actually runs on. One permission model governs every connection, checked on every single request.
SAP Business One
Live today. Ten published lookups covering stock, pricing, orders, deliveries and invoices, plus quotations, sales orders and credit requests once the customer is verified.
Shopify
Next in line. Order status, returns and refunds answered end to end, so online customers stop waiting on a mailbox for something the store already knows.
Your own systems
If it has an authenticated API, an agent can use it, under exactly the same permissions and the same audit trail. Nothing bespoke is exempt from the rules.
From the carrier route to the answer
The routes that carry the call, the messaging beside it and the connectivity underneath are part of the same system as the agent that answers. Nothing hops through a third party between a call arriving and BEAI deciding what to do with it, and a change to the agent framework is a release rather than a request. Where somebody else carries your calls, BEAI connects to that instead.
Voice Infrastructure
Carrier-grade routes bring PSTN and cloud telephony straight into BEAI's decisioning, with no third-party hop in between.
Messaging Fabric
SMS, chat and notifications stay in sync with live context, so follow-up never starts from nothing.
Connectivity Backbone
Managed connectivity keeps every workflow redundant and performance-tuned across all of your sites.