Legal

Where your data is kept

Our servers are in Sydney. Some features send data to providers overseas while they work, mostly in the United States. This page lists, product by product, what we keep, where, for how long, and who else sees it. If your data must stay in Australia, there is an Australia-only option.

MRY Pty Ltd, trading as Binary Elements · Last updated 12 November 2026

In short

ProductStoredProcessed outside Australia
BE VoiceOur servers in SydneyAI receptionist and call transcription (United States)
BE MessagingMessages and contacts on our servers in Sydney; photos and files with Wasabi cloud storage in SydneyOptional AI replies and summaries, WhatsApp (Meta)
BE HubOur servers in Sydney, or your ownBE AI investigations, only when you start one (United States)
BE TeammateOur servers in SydneyThe AI model, if you choose a standard provider such as Claude

BE Voice

Calls, call history, voicemail, recordings, transcripts and AI call summaries are stored on our servers in Sydney. Calls are carried on our Australian carrier network.

  • Recordings and voicemail are deleted automatically after 30 days. Download any you need before then.
  • Call history, transcripts and AI summaries are kept while your account is open. Ask us if you need records removed.
  • Faxes are kept for 30 days.
  • AI receptionist and transcription. While a call is in progress, the caller's speech goes to Deepgram to turn it into text, the AI model (Claude, from Anthropic) writes the replies and the summary, and ElevenLabs provides the voice. These providers process the call in the United States.
  • Emails. If you choose to have voicemail or recordings emailed, the copy in your mailbox is yours to keep or delete.
  • The BE Voice app is woken for incoming calls through Apple and Google notifications, which carry the call details but no audio. See the app section of our privacy policy.

BE Messaging

Messages, conversations and contacts are stored on our servers in Sydney. SMS is sent through an Australian carrier, and MMS through our own handsets on Australian mobile networks.

  • Messages and contacts are kept while your account is open. Ask us if you need them removed.
  • Photos and files sent by MMS or uploaded to your gallery are stored privately with Wasabi cloud storage in Sydney and shown only through links that expire after 15 minutes. You can delete gallery files yourself.
  • Opt-outs. We keep the record of who replied STOP, so they are not messaged again.
  • AI replies and summaries are optional. When they are on, message text is sent to an AI model to write the reply or summary.
  • WhatsApp messages pass through Meta's WhatsApp service.
  • Notifications to your phone carry the sender and number, never the message text.

BE Hub

Device data, scripts, approvals, notes and the audit log are stored on our servers in Sydney. You can also run BE Hub on your own servers or in your own cloud.

DataKept for
Device check-ins90 days
Hourly trends2 years
Events and check history1 year
Scripts, script runs, approvals and notesWhile your organisation is active
Audit log and AI usage recordKept as a permanent record
  • Remote control. The screen is relayed live and not recorded, and keystrokes are not kept. File actions record the file paths, never the contents.
  • BE AI investigations send your question, your notes and the facts about that machine to Claude, from Anthropic, in the United States. Nothing is sent unless someone starts an investigation.
  • When you cancel, you have 30 days to export, then your organisation, companies and machines are deleted automatically. The audit log and AI usage record stay, and billing records stay with Stripe.
  • Retention periods can be changed for your hub.

BE Teammate

The bot engine, its memory and the audit log run on our servers in Sydney. Microsoft Teams chats are handled by Microsoft under your Microsoft 365 agreement. You choose where the AI model runs: on your own infrastructure, on a dedicated instance in Australia, or with a standard provider such as Claude. More on BE Teammate and Australian data privacy.

Australia-only option

For clinics, schools, government and anyone whose contracts say data must stay in Australia, we can keep the processing in Australia as well as the storage:

  • BE Voice: speech recognition, transcription, the AI model and the voice all processed in Australia. The choice of voices is narrower.
  • BE Messaging: AI replies and summaries processed in Australia or turned off. WhatsApp is not available, because it runs through Meta.
  • BE Hub: BE AI investigations processed in Australia or turned off, or the whole hub on your own servers.
  • BE Teammate: a dedicated AI instance in Australia, or your own infrastructure.

The Australia-only option is quoted separately, because processing in Australia costs more. Ask us for a quote.

Deleting your data

To have your data deleted, email csteam@binaryelements.com from an address on your account. We confirm the request with you and then delete it, except anything we must keep by law, such as billing records.

Your privacy obligations

If you send personal information overseas, the Privacy Act asks you to take reasonable steps to protect it and to say so in your own privacy policy. This page lists the providers and countries so you can do that. For the rest of how we handle personal information, see our privacy policy.

This is general information, not legal advice.