Calls you get
It answers
| Table bookings, changes and cancellations | Restaurant reservations |
| Opening hours, menu, dietary and parking questions | Receptionist |
| Functions, private dining and large groups | Sales enquiries |
Calls you make
It dials
| Confirming today's and tomorrow's bookings | Booking confirmations |
| Feedback after a special occasion | After-service feedback |
| Bringing back guests you haven't seen for a while | Win-back |
| Filling an open shift on the roster | Shift filling |
The personas behind it
Each one starts from a ready-made template you can change: the greeting, the questions, what it knows, and what it does in your systems.
It answers
Restaurant reservations
Checks availability for the date, time and party size, books the table, notes dietary needs and occasions, changes and cancels bookings, and offers the waitlist when you're full.
It answers
Receptionist
Answers every call from what you tell it, puts callers through with a quick introduction, and takes a message when nobody's free.
It answers
Sales enquiries
Explains your offer in plain words, answers questions and objections within limits you set, and books a meeting or takes a quote request.
It dials
Booking confirmations
Confirms today's or tomorrow's bookings and party size, takes changes, and frees cancelled tables so the waitlist can have them.
It dials
After-service feedback
A short call after a job or visit: a score out of five, what went well, what to improve, and whether they'd recommend you.
It dials
Win-back
Calls lapsed customers or members, finds out why they left, makes your offer once, and books them back in.
It dials
Shift filling
Offers an open shift to staff on your list, checks it's still free, and gives it to the first who says yes.