Calls you get
It answers
| Service and repair bookings | Bookings line |
| "Is my car ready?" and quote questions | Receptionist |
Calls you make
It dials
| "Your car is ready" and pick-up times | Calls from your app |
| Service-due reminders | Appointment reminders |
| Feedback after the service | After-service feedback |
| Customers who haven't been in for a year | Win-back |
The personas behind it
Each one starts from a ready-made template you can change: the greeting, the questions, what it knows, and what it does in your systems.
It answers
Bookings line
Books, moves and cancels appointments from your booking system's free times, and reads every booking back.
It answers
Receptionist
Answers every call from what you tell it, puts callers through with a quick introduction, and takes a message when nobody's free.
It dials
Calls from your app
Your software or AI assistant gives the goal and instructions, and BE Voice holds the conversation and hands back the result.
It dials
Appointment reminders
Confirms upcoming appointments, answers where and what to bring, and takes reschedules and cancellations.
It dials
After-service feedback
A short call after a job or visit: a score out of five, what went well, what to improve, and whether they'd recommend you.
It dials
Win-back
Calls lapsed customers or members, finds out why they left, makes your offer once, and books them back in.