Calls you get
It answers
| Maintenance requests from renters | Support triage |
| Burst pipes, no power, broken locks after hours | Urgent and on-call line |
| Rental and sales enquiries | New enquiry intake |
Calls you make
It dials
| Rent arrears reminders | Accounts receivable |
| Inspection and tradesperson visit confirmations | Job and delivery confirmations |
| Lease renewals | Renewals |
The personas behind it
Each one starts from a ready-made template you can change: the greeting, the questions, what it knows, and what it does in your systems.
It answers
Support triage
Finds out what's wrong, asks the questions that matter, logs a ticket, gives updates on open tickets, and puts urgent problems straight through.
It answers
Urgent and on-call line
Sorts urgent calls from routine ones: rings the on-call person for emergencies, logs everything else for the morning, and points emergencies to 000.
It answers
New enquiry intake
Asks new callers your qualifying questions (what they need, where, when, budget) and sends a clean, complete lead.
It dials
Accounts receivable
Calls about overdue invoices, checks it's speaking to the right person first, and agrees a date to pay.
It dials
Job and delivery confirmations
Confirms a visit or delivery window the day before, notes gate codes, parking and pets, and takes reschedules.
It dials
Renewals
Calls before a policy, plan or contract renews: confirms they're renewing and notes any changes or questions, never pushy.