Calls you get
It answers
| Faults and outages | Support triage |
| Safety-critical problems after hours | Urgent and on-call line |
| New installation enquiries | New enquiry intake |
Calls you make
It dials
| Installation visit confirmations | Job and delivery confirmations |
| Customer and system surveys | Surveys and information capture |
| Plan renewals | Renewals |
The personas behind it
Each one starts from a ready-made template you can change: the greeting, the questions, what it knows, and what it does in your systems.
It answers
Support triage
Finds out what's wrong, asks the questions that matter, logs a ticket, gives updates on open tickets, and puts urgent problems straight through.
It answers
Urgent and on-call line
Sorts urgent calls from routine ones: rings the on-call person for emergencies, logs everything else for the morning, and points emergencies to 000.
It answers
New enquiry intake
Asks new callers your qualifying questions (what they need, where, when, budget) and sends a clean, complete lead.
It dials
Job and delivery confirmations
Confirms a visit or delivery window the day before, notes gate codes, parking and pets, and takes reschedules.
It dials
Surveys and information capture
Asks your questions in a natural conversation and records each answer as a value: a score, a yes or no, a choice, a date or a comment.
It dials
Renewals
Calls before a policy, plan or contract renews: confirms they're renewing and notes any changes or questions, never pushy.