Conversation memory
The model sees the questions, answers and code of the current chat (the last 30 turns), so follow-ups work: "and for 2025?" after a monthly sales question. Type clear or press Clear to start again. Phone calls stand alone; BE Voice holds its own transcript.
Teaching
Type a fact in the Teach box, or start a message with remember:. "The financial year runs 1 July to 30 June." "Grade B stock sits in bins starting with GB." The fact is saved to the company's knowledge base and appended to every later generation, on every channel, so a caller benefits from what staff taught. Nothing taught is ever read out to a customer verbatim; it only shapes how the model writes its queries.
- Up to 500 characters a fact, up to 200 facts.
- Teaching is explicit. The assistant never teaches itself from a failure, because one bad fact would poison later answers.
- Admins see every fact, who taught it and when, and can delete it. Editing is delete and re-teach.
When it can't
If the chat cannot do something (no tool for it, an object not allowed, SAP refused, or you tell it the answer is wrong) it asks "Shall I log this for the team?" and files what was asked, what it answered, who and when. Admins work the list in Requests and turn an entry into a taught fact, an allow-list entry or a change to the product.
Help that matches the person
The Help page is built from the live tool list and the person's role: it shows only what they may do, with example sentences, and says "ask an admin" for the rest.