Keep your 3CX system
Carrier-grade Australian SIP trunks + AI call handling on top of 3CX
Hundreds of Australian businesses and IT resellers run 3CX for extensions, queues and desk phones. When they come to Binary Elements, they are usually solving one of two problems:
- Per-minute trunk bills and offshore support: Their current SIP provider charges per-minute call rates to Australian mobiles, marks up 1300/02/03/07/08 DIDs, or takes days to troubleshoot a SIP registration issue.
- Adding AI voice reception without rebuilding 3CX: They want an AI receptionist to answer missed queue calls or after-hours calls, look up live data in SAP Business One or their CRM, and transfer warm back into a 3CX extension—without migrating off 3CX.
Published AUD trunk & AI pricing
What 3CX SIP trunks and the AI receptionist overlay cost
| Service | Price (AUD ex-GST) | What is included |
|---|---|---|
| Untimed Australian SIP trunk (details) | $32.95 / channel / month | Untimed calls to Australian local, national and mobile numbers; 1 concurrent call per channel |
| Direct Inward Dial (DID) numbers | $1.50 / number / month (or $45 / 100-number block) | Australian 02, 03, 07, 08 geographic numbers (port existing or provision new) |
| AI Receptionist overlay (200 mins) | $149 / month | 200 AI minutes (~100 two-minute overflow/after-hours calls from your 3CX queues) |
| Full switch to BE Voice Cloud PBX (optional) | From $79 / month | If you ever decide to retire your 3CX server and host extensions, queues and AI in one place |
How 3CX connects to BE Voice AI
Three ways to wire the AI receptionist into your 3CX call flow
- 3CX Queue No-Answer / Overflow Destination: Keep your 3CX ring group or call queue ringing your staff first (say, for 20 seconds). Set the unanswered destination in 3CX to forward to your BE Voice AI receptionist DID instead of voicemail.
- 3CX Out-of-Hours Route: Send business-hours calls to your 3CX receptionists and route after-hours, weekend and public-holiday calls directly to the BE Voice AI agent.
- Direct SIP / Warm Transfer Back to 3CX: Because Binary Elements is the carrier underneath both the SIP trunk and BE Voice, the AI receptionist can warm-transfer urgent callers straight back to any 3CX extension or queue.
Questions 3CX administrators and IT partners ask
- Are calls to Australian mobiles really untimed on the $32.95 SIP trunk?
- Yes. Each $32.95/month SIP trunk channel includes untimed standard calls to Australian local, national and mobile numbers under our normal business fair-use policy (call-centre dialer trunks have their own metered plans at /solutions/be-voice/dialer-trunks-call-centres/).
- Can we port our existing 100-number DID range onto Binary Elements SIP trunks?
- Yes. We port single geographic numbers, multi-site DIDs, 1300/1800 inbound numbers and 100-number indial blocks across to our Australian carrier network with coordinated cutover windows.
- Can we add the BE Voice AI receptionist even if our 3CX trunks are still with another carrier?
- Yes. You can forward unanswered or after-hours calls from 3CX to a BE Voice number immediately for a free pilot, and port your SIP trunks across later if you want one bill.
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