The question is never whether AI should run without supervision. It is how much, for which job, decided by you and changed when you are ready. Every recipe sits somewhere on a trust ladder, every live interaction is visible while it happens, and any step can be made to wait for a human before it proceeds. The AI does the work. A person can always take the wheel.
Visibility while it happens, and a way in at any point.
A person can join or take over any live interaction. A call handed to a human mid-conversation, a chat picked up, an email thread claimed. The agent briefs; the human continues with the full context.
Any step in a chain can pause for a one-tap approve or reject. Hold releases, refunds over a threshold, after-hours calls. You decide what needs a human signature.
Every live interaction across every channel on one screen as it happens, with parked runs and pre-verification sessions visible alongside active calls.
Long holds, failed verifications, sentiment turning, a parked run resuming. The right person is notified rather than expected to be watching.
Every client picks the rung, per recipe, and every promotion is a decision you made in writing.
It observes and reports. Nothing acts without you.
It proposes, you approve. Then it acts inside limits you set, and escalates anything outside them.
It runs the play end to end. Chosen deliberately, per recipe, and recorded in the audit trail as your decision.