Every collections function works the top of the ageing report and quietly abandons the tail. Not because the tail is uncollectable, but because there are only so many hours. This recipe takes the whole list, phones the part nobody gets to, has the conversation, and writes every outcome back where the next person can see it.
The same call your best collector would make, on every account rather than the first twenty.
Takes the current ageing straight from the ledger, not a spreadsheet that was accurate on Monday.
Phones the accounts a human never reaches, with each customer's history and prior promises already loaded.
Captures what was actually agreed, read back and confirmed, rather than a note someone meant to write up.
Promises, dates and outcomes land against the account so tomorrow's follow-up starts from what happened.
The tail of the ageing report is where the recoverable money hides.
Every account gets a call. Collections stops being a function of how many hours a person had.
A recorded promise is a follow-up the system will chase. A verbal one is a thing somebody forgot.
People spend their day on the disputes and relationships, not on dialling and leaving voicemails.