Every capability page on this site answers what BEAI can do. This one answers what it would do for you, which is a different question and usually the one worth asking first.
Nothing is submitted and nothing is stored. This just narrows a large site down to the part that applies to you.
Step 1 of 2 · What kind of business?
Step 2 of 2 · When does the phone actually go?
Step 2 of 2 · Where does the practice lose time?
Step 2 of 2 · Which of these eats the day?
Step 2 of 2 · What are you fielding most?
Step 2 of 2 · When does the phone lose you money?
Step 2 of 2 · Which number are you trying to move?
Step 2 of 2 · Which one costs you jobs?
Step 2 of 2 · Where do the unbillable hours go?
Step 2 of 2 · What is the phone mostly about?
Step 2 of 2 · Which of these sounds familiar?
Forty parents inside twenty-five minutes, all saying roughly the same six sentences, while the front office is also handling late arrivals, sick bay and a delivery at the gate.
Simultaneous calls are all answered rather than queued, the absence recorded against the right student, and each year level coordinator gets one list instead of forty message slips.
See overflow handling →Someone in your industry
Catholic Regional College →The same twelve questions about catchment, fees, uniform, transport and open days, asked several hundred times between August and October.
The answer comes from your own enrolment material and policies, with the document it came from recorded against the response, so a wrong answer is traceable rather than mysterious.
See knowledge and memory →Someone in your industry
Catholic Regional College →The excursion is Thursday and fourteen families have not returned the consent note. Someone on staff is about to spend their lunch break ringing them.
Reminders go out to the families who have not responded, replies are handled, and the list shrinks without a teacher working through it by hand.
See campaigns →Someone in your industry
Catholic Regional College →Accounts wants the reminders out before week one, in a tone that does not read as a debt collector writing to a family.
Scheduled and personalised, with anything that sounds like hardship taken out of the automated path and put in front of a person immediately.
See the Aged Debtor Sweep recipe →Someone in your industry
Catholic Regional College →The lines open and everybody who wants a same-day appointment rings in the same ten minutes. Reception is also checking in the people already standing at the desk.
Every caller is answered and booked into what is actually available, and anything that sounds clinical or urgent goes straight to a person rather than being handled by an agent.
See booking management →Someone in your industry
Next Practice Group →A reasonable question, and one you cannot answer to whoever happens to be holding the phone.
Anything patient specific waits behind verification, and that requirement cannot be switched off by you or by us. Callers who do not verify get the callback path, not the information.
See identity and verification →Someone in your industry
Next Practice Group →An empty twenty-minute slot costs the same as a full one, and the reminder that would have prevented it never went out.
Sent on a schedule rather than when someone remembers, with replies read and the calendar updated rather than a text nobody sees the answer to.
See campaigns →Someone in your industry
Next Practice Group →The clinical day ends and the administrative one starts, usually after six.
Transcripts and summaries produced automatically, so what was said on the phone is in the file without anyone retyping it that evening.
See transcription and summaries →Someone in your industry
Next Practice Group →The trade counter phone from seven in the morning. The answer is in the ERP, and the cost is a person reading it out, one caller at a time.
On-hand and available quantity, and their price list rather than list price, read live from the system that holds it and released only once the caller is verified.
See the SAP Business One connector →Someone in your industry
SSS Auto →It went on hold on Tuesday. Nobody looked at the report until Friday, and the customer has spent three days assuming it shipped.
The held order is picked up when it happens rather than when someone reads a report, and the customer hears about it from you before they ring to complain.
See the Credit Hold Rescue recipe →Someone in your industry
SSS Auto →The order goes out incomplete, and the first person to notice is the customer opening the carton.
Orders that would ship short are surfaced while they can still be fixed, which is the difference between a phone call you make and one you receive.
See the Stock-Out Save recipe →Someone in your industry
SSS Auto →The top of the list gets chased. The long tail never does, because there are not enough hours in anyone's week.
Every line chased on a schedule including the forty percent that normally goes untouched, with the outcome written back and disputes handed to your team.
See the Aged Debtor Sweep recipe →Someone in your industry
SSS Auto →Asked constantly, and usually answered by someone guessing generously because checking properly takes four minutes.
Order status, outstanding orders and estimated delivery read from the system, so nobody commits to a date the business cannot meet.
See the SAP Business One connector →Someone in your industry
Clenergy →Half the detail arrives on the call and the rest has to be chased later, usually twice.
Quantities, specification, dates and delivery detail taken properly on the call and handed to your team complete rather than half written.
See order taking →Someone in your industry
Clenergy →The reconciliation pass that eats the better part of a week, done by people who would rather be doing anything else.
The pass happens without anyone starting it, and the morning begins with the handful of exceptions rather than the whole ledger.
See the Month-End Sweeper recipe →Someone in your industry
Clenergy →The thing that went wrong at 4pm is discovered at 10am the next day, by which point it is a bigger thing.
A scheduled pass over the conditions you care about, with a short report waiting when the first person arrives instead of a surprise mid-morning.
See the Morning Sentinel recipe →Someone in your industry
Clenergy →The busiest hour on the phone is the busiest hour on the floor. The call rings out and that table books somewhere else.
Booking calls taken during service and written into the system, rather than onto a notepad by someone holding three plates.
See overflow handling →Someone in your industry
Australian Bar Holdings →Opening hours, parking, whether the kitchen is still open, whether you do gluten free, whether the courtyard is covered.
From your own menus and policies, so the answer is current rather than whatever was true when the last person was trained.
See knowledge and memory →Someone in your industry
Australian Bar Holdings →A long, detailed call with numbers, dates, dietaries and a budget, taken badly on a busy night and followed up on Monday.
Every detail captured on the call and handed over complete, which is usually the difference between winning the booking and being one of three venues they rang.
See order taking →Someone in your industry
Australian Bar Holdings →Six covers held, nobody arrives, and the confirmation text was never sent.
Sent on a schedule with replies read, so cancellations come back to you in time to release the table.
See campaigns →Someone in your industry
Australian Bar Holdings →A large share of contacts are the same handful of repeatable questions, handled by agents who could be doing harder work.
Answered in full rather than deflected to a menu, so your agents get the calls that actually need judgement and your average handle time stops being an average of two different jobs.
See smart call routing →Someone in your industry
VSMA →The spike arrives, the queue blows out, and the abandonment rate for the whole day is decided in about forty minutes.
Overflow is answered instead of held, so the peak stops being the thing that decides your service level.
See overflow handling →Someone in your industry
VSMA →A supervisor listens to a handful of calls a week and hopes they are representative. They are not.
Scored against your own criteria with the exceptions surfaced, so coaching is aimed at what actually happened rather than at whichever calls got sampled.
See quality control →Someone in your industry
VSMA →Volume work with a compliance edge, where the script matters and so does who is allowed to say what.
Follow-up runs to a schedule, and anything that raises dispute or hardship leaves the automated path and goes to a person immediately.
See the Aged Debtor Sweep recipe →Someone in your industry
VSMA →You are under a sink with both hands full. The phone rings, goes to voicemail, and that customer rings the next name on the list.
The call is taken, the urgent ones are flagged to you straight away, and the rest are booked or held so you are not calling people back at eight at night.
See overflow handling →We have not published one in your industry yet
See it running on your own data →Service area, callout fee, whether you do that kind of work at all. Three questions that decide whether the job is worth either of your time.
Answered from your own rates and service areas, so the calls that get to you are the ones worth taking and the rest get a straight answer rather than a callback that never happens.
See knowledge and memory →We have not published one in your industry yet
See it running on your own data →The job is agreed on the phone and then written on the back of something, and the address is wrong.
Address, access notes and the actual problem captured properly and written into the diary while the customer is still on the line.
See booking management →We have not published one in your industry yet
See it running on your own data →The work was done three weeks ago. Chasing it is the job nobody does until cash gets tight.
Follow-up happens whether or not anyone remembers, with anything disputed coming straight back to you rather than being pushed.
See the Aged Debtor Sweep recipe →We have not published one in your industry yet
See it running on your own data →The same conversation about scope, process, what to bring and roughly what it costs, had again by someone whose hour is worth billing.
Answered from your own material, with the details captured so the first real conversation starts from something rather than from nothing.
See knowledge and memory →We have not published one in your industry yet
See it running on your own data →You are with a client, so the phone goes unanswered, and the person calling is also a client.
Taken, triaged and handed over with a summary, so you come out of the meeting to context instead of a list of missed numbers.
See overflow handling →We have not published one in your industry yet
See it running on your own data →The conversation happened, the note did not, and three weeks later nobody is certain what was agreed.
Transcripts and summaries produced automatically and filed against the matter, so the record is contemporaneous rather than reconstructed.
See transcription and summaries →We have not published one in your industry yet
See it running on your own data →Chasing your own clients for money is nobody's favourite task, and it shows in how often it gets done.
Scheduled reminders that read the way your firm writes, with every message recorded against the matter and anything sensitive escalated.
See the Aged Debtor Sweep recipe →We have not published one in your industry yet
See it running on your own data →Asked all day, by people who are themselves being asked by someone else, and every answer requires looking something up.
Current status and estimated delivery taken from the record and released once the caller is verified, so nobody is guessing on behalf of a customer.
See the SAP Business One connector →We have not published one in your industry yet
See it running on your own data →Drivers, customers and receivers do not keep office hours, and neither do the problems.
Handled when the call comes in rather than the following morning, with escalation to a person only where that is genuinely needed.
See multi-language support →We have not published one in your industry yet
See it running on your own data →The invoice cannot go out until the paperwork comes back, and the paperwork is with someone who is driving.
Follow-up runs on a schedule and stops when the document arrives, rather than depending on someone remembering to ask again.
See campaigns →We have not published one in your industry yet
See it running on your own data →The problem that started overnight is discovered when the complaints start, which is several hours after it could have been fixed.
A scheduled pass over the things that matter, so the day opens with the exceptions rather than with the whole board.
See the Morning Sentinel recipe →We have not published one in your industry yet
See it running on your own data →A small set of questions makes up most of what people contact you about, and every one is answered by a person from memory.
From your own documents rather than a model's guess, with the source recorded against the answer so a wrong one can be traced and fixed.
See knowledge and memory →We have not published one in your industry yet
See it running on your own data →The customer who rings at seven in the evening either waits until tomorrow or rings someone else tonight.
The calls that currently ring out are taken, triaged and passed on with their context, rather than arriving as voicemail nobody returns.
See overflow handling →We have not published one in your industry yet
See it running on your own data →The chasing gets done when cash is tight and forgotten when it is not, which is exactly backwards.
Every line followed up including the ones nobody has hours for, with the outcome written back and disputes handed to a person.
See the Aged Debtor Sweep recipe →We have not published one in your industry yet
See it running on your own data →A report, a reconciliation or a check that has to happen regularly and always lands on the same person's Friday.
Scheduled work that does the pass and tells you what it found, with the exceptions surfaced rather than the whole output dumped on you.
See scheduler and triggers →We have not published one in your industry yet
See it running on your own data →|