With multiple venues across Australia, ABHG required consistent phone systems, internet uptime, and intelligent call handling to manage reservations and overflow.
The Challenge
With multiple venues across Australia, ABHG required consistent phone systems, internet uptime, and intelligent call handling to manage reservations and overflow.
Multiple Venue Management
Managing reservations and customer calls across multiple venues required consistent phone systems and reliable connectivity.
Call Handling Complexity
High call volumes during peak hours needed intelligent routing and overflow management to prevent missed opportunities.
Internet Reliability
Stable site connectivity was essential for POS systems, reservation management, and seamless operations across all venues.
Our Solutions
BE Voice unified their business phone systems, BE Internet ensured stable site connectivity, and BE Elva managed customer calls across multiple sites — capturing bookings, routing calls, and reducing missed opportunities.
BE Voice
Unified business phone systems that work seamlessly across all your venues
BE Internet
Reliable internet connectivity ensuring stable operations across all venues
BE Elva
Intelligent call management and customer service automation across all venues
The Results
ABHG now provides a smoother customer experience across all venues, while staff spend less time managing calls and more time serving customers.
Smoother Customer Experience
ABHG now provides a smoother customer experience across all venues, while staff spend less time managing calls and more time serving customers.
Reduced Call Management Time
Staff spend less time managing calls and more time serving customers, improving operational efficiency across all venues.
Better Service Delivery
With intelligent call routing and automated booking management, staff can focus on delivering exceptional customer service.
Our customer experience is now seamless across all venues — reservations flow smoothly and our teams stay connected.— Australian Bar Holdings Group