New Customer Portal coming soon

As part of our commitment to providing an exceptional customer experience, we are excited to announce that we are in the process of transitioning our customers to a new and advanced customer portal. This upgrade is a significant step forward in our ongoing effort to enhance the quality of our services and to offer our valued customers a more efficient, user-friendly platform for managing their interactions with us.

Why a New Portal?

In today's fast-paced world, we understand the importance of accessibility and efficiency in managing your orders, billing, and services. Our new customer portal has been designed with your needs in mind, integrating state-of-the-art technology to ensure a seamless, intuitive user experience. It promises to revolutionize the way you order products, confirm billing statuses, and access self-service options, all at your fingertips.

Key Features of the New Portal

  • Easier Ordering Process: The new portal streamlines the ordering process, making it quicker and more intuitive to find and order the products you need. Whether you're looking to place a new order or reorder a previous item, the process is designed to be hassle-free.
  • Real-Time Billing Status: Stay updated with real-time confirmations of your billing status. The portal provides immediate updates, so you're always informed about the status of your payments and invoices, allowing for better financial planning and management.
  • Enhanced Self-Service: We're empowering you with more control over your account and services. From updating personal information to managing subscriptions, the new portal puts you in the driver's seat, providing the tools you need to manage your account efficiently.

Transition Period

We are currently in the final stages of testing and customization to ensure that the new portal meets our high standards for performance and user experience. During this transition period, which begins on 1st April 2024, access to the old customer portal will be temporarily unavailable. We understand that this may cause some inconvenience, and we appreciate your patience and understanding as we work to bring you a vastly improved portal experience.

What You Need to Know

  • Access to the Old Portal: From the 1st April 2024, the old customer portal will no longer be accessible. For any billing enquiries, please email us at or call us at 03 9020 7900.
  • Transition Support: Our customer support team is on hand to assist you with any questions or concerns you may have during this transition. Whether you need help navigating the new portal or have inquiries about the transition, we're here to help.
  • New Login Details: Once the new portal is live, you will receive an email with your new login details. These credentials will provide you with access to the new system. We've made security a top priority, ensuring that your personal and financial information remains protected during and after the transition.

Looking Forward

This upgrade represents our dedication to delivering the best possible service to our customers. The new portal is more than a platform; it's a reflection of our commitment to innovation, quality, and customer satisfaction.

We are thrilled to embark on this journey with you and are confident that the new customer portal will enhance your experience with our company. Your support and understanding during this transition period are greatly appreciated, and we can't wait for you to experience the benefits of the new portal.

Thank you for your continued trust in us. Stay tuned for the email with your new login details, and get ready to explore all the exciting features that await you in the new customer portal.

April 1, 2024
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