Information about our VOIP services
Binary Elements provides services related to VOIP - voice over IP to make and receive phone calls.
Minimum Term
1 Month
What's Included
Voip Unlimited - all outbound calls are on a unlimited voip call plan covering Australian local/national and mobile calls untimed. International calls will be charged seperately. Calls to 13/1300 numbers are charged at $0.35 per call untimed. Charges monthly are $39.95/month ex GST unless otherwise stated.
Hosted Cloud PBX - we provide 3CX hosted cloud PBX platform as a digital platform for PBX functions. Prices are determined by number of licenses required.
Phone numbers - Land line numbers are charged per number at $0.80/number per month. Mobile numbers are charged at $12.95/number per month. 13/1300/1800 numbers are charged at $20.00/number per month. Vanity numbers are charged per number on an annual basis when received from ACMA. Please refer to ACMA website for further charges and subscription information.
13/1300/1800 number inbound charges - charged at $0.06/min
Customer Service
If you have any questions regarding your charges, please contact us at 03 9020 7900 or at csteam@binaryelements.com
*all prices ex GST
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Information about our NBN services
Binary Elements provides services related to NBN - NBN Broadband uses the National Broadband Network (FTTP, FTTN, FTTB, FTTC, or HFC) to deliver internet service to the network boundary point at your premises.
Minimum Term
1 Month or 12 Month term depending on plan
What's Included
Unlimited data usage.
Use of your own NBN‑compatible modem or optional equipment purchase provided by us.
Standard installation included; non‑standard installations or new developments may incur additional charges (e.g. $300 new development fee).
Expected Performance
Speeds correspond to the NBN speed tier (e.g., 25/5, 100/20, 100/40, 250/25 Mbps). Actual evening/peak speeds may vary due to factors like network congestion, your hardware, and NBN technology type.
Billing
Billing occurs monthly, in advance. Pro-rata billing applies for partial first or final month.
Accepted payment methods and fees for late payment or non-direct debit (specify only if relevant to your offering).
Emergency calling (000)
NBN services rely on mains power and may not function during power outages. We recommend having a backup mobile phone for emergencies.
Speeds correspond to the NBN speed tier (e.g., 25/5, 100/20, 100/40, 250/25 Mbps). Actual evening/peak speeds may vary due to factors like network congestion, your hardware, and NBN technology type.
Customer Service
If you have any questions regarding your charges, please contact us at 03 9020 7900 or at csteam@binaryelements.com
*all prices ex GST
