Legal

Critical Information Summary

The key facts about our voice and NBN services: what you get, the minimum term, what it costs, how billing works, and what to do if something goes wrong. Read it with your service agreement.

Provided by MRY Pty Ltd, trading as Binary Elements · 826 Lorimer St, Port Melbourne VIC 3207 · Last updated 1 November 2026 · All prices exclude GST

Voice services

Unlimited trunks, numbers and calls.

Voice over IP to make and receive calls on our own Australian network, with your own phone system, ours, or a dialler.

Minimum term
1 month
Minimum total cost
$32.95 for one trunk for one month, plus number fees and any call charges below
Early termination
None after the first month; give notice and the service ends at the end of the billing month
Unlimited trunk

Every trunk is unlimited: untimed local, national and mobile calls within Australia, for your own PBX, phone system or dialler.

$32.95
per trunk / month
Calls to 13 and 1300 numbers
35c
per call, untimed
International calls

Rates by country and call type are on the international call rates page.

by destination
per minute
Hosted phone system

Priced by how many calls you can have at once, with no per-seat licences. Plans are on the BE Voice pricing page.

from $79
per month
Landline number
$0.85
per number / month
Mobile number
$6.50
per number / month
13, 1300 or 1800 number
$20.00
per number / month
Inbound calls to 13, 1300 and 1800 numbers
6c
per minute
Vanity (smart) numbers

Charged annually at the fee set by the ACMA when the number is allocated.

ACMA fee
per number / year

All prices exclude GST. Inbound calls to landline and mobile numbers are free. Porting a number to us is $80 once per number. International rates: international call rates. More on the services: BE Network.

NBN services

Business internet on the NBN.

Internet connectivity over the National Broadband Network, at the speed tier your address supports.

Minimum term
12 months
Minimum total cost
The monthly charge multiplied by 12, plus any installation or equipment charges, stated in your contract before you sign
Early termination
If you end the service before the 12 months are up, you pay the rest of the total contract cost: the monthly charges for the remaining months. Your total contract cost is stated in your contract before you sign

Unlimited data

No monthly data caps or restrictions.

Equipment

Use your own NBN-compatible modem, or buy one from us.

Installation

Standard installation is included. Non-standard installations are quoted, and new developments may carry a $300 fee.

Expected speeds

Speeds follow the NBN tier you choose, for example 25/5, 100/20, 100/40 or 250/25 Mbps. Evening and peak speeds can be lower, depending on network congestion, your equipment and the NBN technology at your address.

All prices exclude GST. More on the services: BE Internet.

For every service

Billing

We bill monthly in advance. A part first or last month is charged pro rata. Call and usage charges are billed in arrears. All prices on this page exclude GST, which is added on your invoice.

Emergency calls (000)

VoIP and NBN services need mains power and a working internet connection. They may not work in a power outage or an internet outage, so keep a charged mobile phone for emergencies. Keep your service address up to date with us: it is the address given to emergency services when you call 000.

Questions about your charges

Call 03 9020 7900 or 1300 834 077, or email csteam@binaryelements.com. Existing customers can also see services and invoices in the Customer Portal.

Complaints

Tell us first, by phone or email, and we will work to fix it. If you are not satisfied with how we handle your complaint, you can contact the Telecommunications Industry Ombudsman, a free and independent service: 1800 062 058, tio.com.au.

Other products

The BE Voice phone system, AI receptionist and campaigns, BE Messaging and BE Hub have their own plans and prices: BE Voice pricing, BE Messaging pricing, BE Hub pricing.