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Critical Information Summary

Important service information, terms, and conditions for our VOIP and NBN services.

Essential details about our VOIP services, terms, and conditions. Please review this information carefully.

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VOIP Services

Information about our VOIP services

Binary Elements provides services related to VOIP - voice over IP to make and receive phone calls.

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Minimum Term: 1 month

What's Included

Comprehensive overview of our VOIP services, features, and pricing structure.

Feature
Description
Charges
VoIP Unlimited
All outbound calls on an unlimited VoIP plan covering Australian local, national, and mobile calls (untimed). International calls are charged separately. Calls to 13/1300 numbers are untimed.
$39.95/month
$0.35 per 13/1300 call
Hosted Cloud PBX
3CX hosted cloud PBX platform for PBX functions.
Based on number of licenses required
Phone Numbers
Charged per number monthly. Vanity numbers are charged per number on an annual basis when received from ACMA. Please refer to ACMA website for further charges and subscription information.
Landline: $0.80/number/month
Mobile: $12.95/number/month
13/1300/1800: $20.00/number/month
Vanity: Annual fee per ACMA
Inbound Calls to 13/1300/1800
Calls to these numbers are billed per minute.
$0.06/min

*All prices ex GST

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NBN Services

Information about our NBN services

Binary Elements provides services related to NBN - National Broadband Network for internet connectivity.

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Minimum Term: 1 Month or 12 Month term depending on plan

What's Included

Comprehensive NBN service features and inclusions

Unlimited Data Usage

Unlimited data usage with no monthly data caps or restrictions.

NBN-Compatible Equipment

Use of your own NBN‑compatible modem or optional equipment purchase provided by us.

Standard Installation

Standard installation included; non‑standard installations or new developments may incur additional charges (e.g. $300 new development fee).

Service Details

Important information about performance, billing, and support

Expected Performance

Speeds correspond to the NBN speed tier (e.g., 25/5, 100/20, 100/40, 250/25 Mbps). Actual evening/peak speeds may vary due to factors like network congestion, your hardware, and NBN technology type.

Billing

Billing occurs monthly, in advance. Pro-rata billing applies for partial first or final month. Accepted payment methods and fees for late payment or non-direct debit (specify only if relevant to your offering).

Emergency calling (000)

NBN services rely on mains power and may not function during power outages. We recommend having a backup mobile phone for emergencies.

Customer Service

If you have any questions regarding your charges, please contact us at 03 9020 7900 or at csteam@binaryelements.com