Meet BE Elva: Your AI Call Concierge

In today’s business world, every call matters — but teams can’t always pick up. That’s where BE Elva comes in. Built on Binary Elements’ carrier-grade voice and messaging infrastructure, Elva is an AI-powered call concierge that greets customers, routes calls, and ensures no conversation is ever missed.

Elva handles two key modes:

• Smart Call Concierge – greets callers, clarifies intent, and connects them to the right person or department, capturing details if staff are unavailable.
• Overflow Management – steps in when lines are busy, offering callers the option to wait, request a callback, or leave a message.

What makes Elva different? It’s configurable to your business, secure by design, and future-ready. Soon, Elva will even handle bookings, reservations, and orders directly over the phone, making it more than a receptionist — it’s a revenue enabler.

With integrations into BE’s ecosystem (VoIP, SMS, SAP B1, POS systems), plus transcription, summaries, and multilingual support, Elva is designed to give businesses smarter conversations and stronger customer experiences.

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