Built on Binary Elements’ rock-solid voice and messaging platform, Elva answers, routes, and manages conversations so your team can stay focused. No more missed opportunities, endless hold music, or frustrated customers — Elva steps in to keep things moving smoothly. With intelligent call handling and seamless overflow management, every caller gets the attention they deserve. And soon, Elva will go beyond call handling — taking bookings, reservations, and even processing orders, all directly over the phone and integrated with your existing systems.
No more missed calls. No more full lines. Elva keeps things moving when your team is maxed out.
Every caller gets the VIP treatment. Elva picks up instantly, speaks naturally, and makes sure people get where they need to go.
Your business isn’t one-size-fits-all — and neither is Elva. Every company has different ways of handling calls, storing information, and managing compliance. That’s why Elva bends to fit your exact setup. Whether you’re routing calls between departments, setting strict privacy rules, or limiting what gets logged, Elva gives you complete control. Built with Australian Privacy Principles (APPs) and OAIC guidelines in mind, Elva makes sure sensitive data stays safe, private, and only accessible by the people who should see it. You decide what to record, transcribe, or skip entirely — Elva just makes it happen.
Elva isn’t tied to a single industry — it’s built for any business where calls matter. From the busy clinic front desk to restaurants dealing with back-to-back reservations, Elva steps in to handle the pressure and make every call count. Retailers can use it to capture orders and manage click-and-collect requests without tying up staff. Professional services firms can rely on Elva to catch every lead and book appointments even when consultants are in meetings. IT and support teams can offload ticket creation and issue triage to Elva, freeing technicians to focus on fixing problems instead of answering phones. Wherever missed calls mean missed opportunities, Elva fills the gap.
Phone calls are still the backbone of bookings and orders — but most businesses struggle to handle them efficiently. Elva is changing that. Soon, your customers will be able to book appointments, reserve tables, and even place product orders directly over the phone with no staff intervention needed. Elva connects straight into your calendars, booking platforms, or ordering systems, so it’s always up to date and always accurate. No more double-bookings, missed reservations, or forgotten callbacks — just smooth, automated transactions.
Elva isn’t just about answering calls — it’s about making those calls work for you. Every interaction generates useful data that can help you understand customers better and run your business smarter. From instant call summaries to detailed dashboards inside the BE Portal, Elva turns conversations into actionable insights. And because it can integrate with your existing tools like Microsoft 365, Google Workspace, and CRMs, your team can see the full picture without juggling systems.
Elva isn’t an experiment — it’s built on Binary Elements’ proven telco and IT backbone. For years, we’ve delivered reliable communications solutions to industries where uptime and compliance aren’t optional, they’re critical. That same infrastructure now powers Elva, giving you the best of both worlds: the agility of AI with the rock-solid reliability of enterprise-grade technology.
Not every customer wants to talk — sometimes a quick text is all it takes. With Elva, calls and SMS work together to make sure your business is always reachable. If a call can’t be answered or a customer prefers texting, Elva can automatically switch the conversation to SMS. That means customers can confirm appointments, check stock, or leave a message without waiting on the line. It’s simple, fast, and keeps you connected no matter how people choose to reach out.
With BE Elva, your phones work smarter, not harder. Fewer missed calls, happier customers, and brand-new ways to grow your business.
